July 2017

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Total Doors Stand up to the Test of Time


A hospital recommission project in Indiana is proving that Total Door Systems can withstand the test of time. Inspectors found that 40-year-old Total Doors were still completely functional when they assessed the North Clark Community Hospital in Charlestown, Ind. In a rare move, the hospital is being put back into service in August after a nine-year layoff to meet the needs of a growing local population.

The hospital was one of the first projects for Total Door when it was built in 1976. In fact, engineers noticed that one of the fire labels on a door was #003, meaning it was among the earliest projects the company ever completed. They found that the hospital used 400 Total Doors for every single passageway, staircase and entrance in the entire structure and these doors are still completely intact.

Randy Heller, a Total Door distributor for almost 30 years and project engineer for Modern Door, is working to bring 85 of the hospital’s 400 doors into compliance with modern building, life safety, and A.D.A. (Americans with Disabilities Act) codes. He said the doors were in great shape and only needed minor modifications, such as modern labels and a review of their design specifications, to meet today’s standards.

North Clark Community Hospital has quite a history in the Charlestown area. It provided medical care for the entire area until new medical facilities made it obsolete in 2008. But explosive local population growth caused the hospital to be recommissioned this year. So it must undergo a complete inspection to meet all existing building rules and regulations before the grand reopening planned for this year.

Q & A with Jeanne Kitchen

As Total Door’s Controller, Jeanne Kitchen is one of the leaders driving the company’s quest for product speed and continuous improvement. Recently, she discussed her roles at the company and what excites her about the future.

Q: What projects excite you for the future?

I’m responsible for all the computer systems that make the business run, such as parts ordering and inventory control; and I head financial metrics and human resources.

A project that I’m particularly excited about is what we internally call “the Configurator.”

It will provide more ease and visibility to pricing and quoting future projects. It will be a fantastic resource for distributors to quickly and easily quote projects; and for end users to see how budget friendly our integrated door systems are for a wide variety of projects.

The second one would be our new preventative maintenance software. This is backstage software that is a part of our continuous improvement initiatives. It makes sure that any maintenance issues are addressed completely and on time. Our maintenance team is notified about planned maintenance immediately and receives reminders until the issue is resolved.

The system then automatically schedules the next maintenance issue after it is completed.

Q: How do these projects work to help distributors succeed?

The Configurator will allow distributors to put a Total Door into any frame from anywhere in the field. All they need is internet access and the configurator will make sure the hardware and software work together to create a door that will fit any opening.

Our focus on preventative maintenance concerns the speed and quality of our products. When we maintain our equipment, we don’t experience unexpected downtime. We can get quality orders to customers in the time we expect every time.

It’s exciting to work towards goals when everyone on the team is pulling together towards excellence.


Total Door Systems 6145 Delfield Dr, Waterford, Michigan 48329
Ph: (800) 852-6660 | Fax: (248) 623-6866 | customerrelations@totaldoor.com

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