Total Door Service Manager John Pierre knows a thing or two about maintaining the quality of the integrated door systems. It begins, he says, with ensuring that the installer has been trained on Total Door Systems and can install it correctly.
Pierre offered some thoughts about the benefits of getting installation training and certification in a recent conversation:
Q: Why does Total Door Systems emphasize the importance of its installation training?
JP: It’s all about how the parts of the door work with each other to operate. We require our installers to be certified onsite or at the factory so that they understand how everything works together in tandem. I was on a site a couple of weeks ago where the doors weren’t functioning. I was sent to inspect them and it turned out that they were installed incorrectly. I took them apart and re-hung the doors. They work great now and the customer is happy.
Q: How does the training prepare someone to serve the customer properly?
JP: The training we do is not bookwork. It’s hands-on training. We actually hang the door and look at the specs. We look at how it all interacts with each other. We do this with each application of door we have, and the installer leaves feeling comfortable, and knowing that they can handle anything in the field.
We have installation videos available on YouTube and on the Total Door website that show the process step-by-step if installers need a refresher or a visual guide while they are on site, as well. We want to make sure that we support the correct installation of the doors as thoroughly as possible.
Q: What does quality mean at Total Door?
JP: It means everything.
