Did you know that your installers can FaceTime with our in-house installation trainer and service manager, John Pierre, if they are having an issue during installation or need service? It is another example of how we are able to respond in real-time to provide solutions remotely. This can often eliminate the need for a return trip to the site, saving you time and preventing unnecessary headaches.
Not everyone uses the same terminology. On a typical phone call, it might take a while for everyone to get on the same page. With a video call, the installer can show the part or problem and get to the solution right away, because regardless of terminology, everyone can see that they are talking about the same thing.
This is just one more way Total Door is working with you remotely. To connect with John Pierre, Total Door Systems service manager via FaceTime, please call our Waterford, Michigan headquarters at 248-623-6899 and ask to connect with John.
