Total Door

We see plenty of confusion in the field about how standards and codes apply. Take a look at the door in this example, and you’ll see just what we mean. This application requires a fire rated glass. This picture shows a door with tempered glass and no latching device. This does not meet the intent of the code. Get acquainted with code UL 1784. Total Door Systems is the only integrated assembly that exceeds the testing and rating requirements for elevator, hoistway, and elevator lobby doors.

Part of the benefit of a Total Door System is that we take the guesswork out of how multiple codes and standards apply to your installation by ensuring they exceed existing life safety standards. We’re the experts, so that you don’t have to be.

If you have questions about the various standards and codes that affect openings and hardware, make sure that you are regularly checking our LinkedIn page or our website at totaldoor.com. We will be regularly posting helpful information and images to help you Know Your Code. 

October 30 is National Checklist Day (yes, really) u2013 in recognition of an aviation checklist established in 1935 following a tragic crash of a military aircraft caused by one missed step in takeoff protocol of the new, B-17 bomber.

While lives are not at stake, checklists matter for our industry too. We’ve provided our installation checklist u2013 or installation inspection form u2013 to help ensure Total Door Systems have been installed correctly, and to provide the best experience for your customer possible.

Total Door Service Manager John Pierre knows a thing or two about maintaining the quality of the integrated door systems. It begins, he says, with ensuring that the installer has been trained on Total Door Systems and can install it correctly.

Pierre offered some thoughts about the benefits of getting installation training and certification in a recent conversation:

Q: Why does Total Door Systems emphasize the importance of its installation training?

JP: It’s all about how the parts of the door work with each other to operate. We require our installers to be certified onsite or at the factory so that they understand how everything works together in tandem. I was on a site a couple of weeks ago where the doors weren’t functioning. I was sent to inspect them and it turned out that they were installed incorrectly. I took them apart and re-hung the doors. They work great now and the customer is happy.

Q: How does the training prepare someone to serve the customer properly?

JP: The training we do is not bookwork. It’s hands-on training. We actually hang the door and look at the specs. We look at how it all interacts with each other. We do this with each application of door we have, and the installer leaves feeling comfortable, and knowing that they can handle anything in the field.

We have installation videos available on YouTube and on the Total Door website that show the process step-by-step if installers need a refresher or a visual guide while they are on site, as well. We want to make sure that we support the correct installation of the doors as thoroughly as possible.

Q: What does quality mean at Total Door?
JP: It means everything.

At Total Door Systems, we are used to being one of a kind. Providing easy-to-use online information that distributors can present through their own company website felt like a helpful addition.

In the coming weeks, Total Door will be unveiling a marketing website that distributors can incorporate into their website with a graphical link.

In recent months, Total Door had received multiple requests to provide website content for distributors. Ensuring that the information stayed current and provided the latest product updates and features was a potential problem.

The new site will be continuously updated and provide industry updates relevant to distributors and your customers.

If you have an idea about what content would be most useful to you, please let us know by clicking through the email address at the bottom of this page.

Total Door Systems will launch new training and service resources in March with a series of videos that will detail the complete installation process. The videos will be available on YouTube and at TotalDoor.com, and are intended to give installers working in the field quick visual guidance. The videos also support Total Door’s in-field training program, which delivers installation training and mentorship for master installers at distributor locations across the nation.