Total Door

11 Sep 2020

Total Door News Permalink

Webinars & Training for Distributors

Total Door September 11, 2020

Webinars - Smoke Containment Strategies for Elevator Hoistways and Lobbies presented by Jack Robbins

Due to the success of Jack Robbins’s live webinar, “Smoke Containment Strategies for Elevator Hoistways and Lobbies,” it is now a regular monthly part of AEC Daily’s Continuing Education Series.

The September webinar was already booked at full capacity a few days after registration opened. So, if you have someone in your organization or architects you know who would like to attend, make sure they book early. Registration typically opens up two weeks before the live webinar.

Dates for Jack’s remaining 2020 webinars (all times listed are Eastern Time Zone) are:

Thursday, October 15 at 2 p.m.
Thursday, November 19 at 2 p.m.
Wednesday, December 8 at 2 p.m.

Installation Training

Our installation training sessions are still in-person, but with smaller classes to allow for physical distancing. Upcoming dates for installation training/service seminars at our Waterford, MI headquarters are:

September 28 & 29
October 19 & 20
October 26 & 27

Register for training

11 Sep 2020

Total Door News Permalink

Remote Technical Support for Distributors

Total Door September 11, 2020

Remote Help for Installers

Did you know that your installers can FaceTime with our in-house installation trainer and service manager, John Pierre, if they are having an issue during installation or need service? It is another example of how we are able to respond in real-time to provide solutions remotely. This can often eliminate the need for a return trip to the site, saving you time and preventing unnecessary headaches.

Not everyone uses the same terminology. On a typical phone call, it might take a while for everyone to get on the same page. With a video call, the installer can show the part or problem and get to the solution right away, because regardless of terminology, everyone can see that they are talking about the same thing.

This is just one more way Total Door is working with you remotely. To connect with John Pierre, Total Door Systems service manager via FaceTime, please call our Waterford, Michigan headquarters at 248-623-6899 and ask to connect with John.

11 Sep 2020

Total Door News Permalink

Remote Help for Installers

Total Door September 11, 2020

Remote Help for Installers

Did you know that your installers can FaceTime with John Pierre if they are having an issue during installation or need service? This is another example of how we are able to respond in real-time to provide solutions remotely. This can often eliminate the need for a return trip to the site, saving you time and preventing unnecessary headaches.

Not everyone uses the same terminology. On a typical phone call, it might take a while for everyone to get on the same page. With a video call, the installer can show the part or problem and get to the solution right away, because regardless of terminology, everyone can see that they are talking about the same thing.

11 Sep 2020

Total Door News Permalink

How to Use Marketing Materials in Your Portal

Total Door September 11, 2020

Marketing Materials

The Marketing Materials portion of the Sales Rep Portal is designed to give you everything you need to present the Total Door brand and our products in a way that is consistent and professional. But it is also designed to give you a lot of flexibility to pull together the elements you need in a way that makes sense to you.

Once you log in to your portal, click on the Marketing Materials tab in the lower half of the page. There you will find a two-page list of 53 different elements you can use to market Total Door and your services. The product guide, spec sheets, Know Your Code sheets, a number of collateral pieces, various forms and agreements, strategies, presentations and more are all here in one easy-to-find place.

You will find our latest AIA presentations here. These are presentations you can take and run with or we can collaborate with you to present. This is also where you will find information on our Co-Op program. You can even find Jack Robbins’s bio, if you have him joining one of your remote presentations and want to share his information with your audience.

If you have not looked through the Marketing Materials section in a while, take some time to find what materials could be most useful to you now. And if there is something more you’d like to see or something you would like help with, just let us know.

Marketing Materials

11 Sep 2020

Total Door News Permalink

DoorBuilder Tool Tip #1: Creating Columns

Total Door September 11, 2020

door builder

Early this year, we introduced the DoorBuilder tool. With it, you no longer have to call in on every product and wait as long as a day to get a quote back. Now all that information is available at your fingertips.

Hopefully, at this point, most of you have worked with our DoorBuilder tool and discovered it really is the fastest, easiest way to configure Total Door Systems and deliver a quote. Now, here is a tip to make using this tool even easier.

Did you know you can add or subtract the columns you want to review on your quotes page within the DoorBuilder tool? All you have to do is click on the three dots in the upper right-hand corner of the page and then select or deselect which columns you want to see or not see.

options

Some of the columns you might want to add include: Net Price, Forecast Date and Probability of Sale. Once you’ve chosen which fields you want on your quote page, you can move them into whatever order makes the best sense to you. All columns can be ordered by clicking on the column name and dragging it to where you would like it to be placed.

Go to DoorBuilder

10 Sep 2020

Total Door News Permalink

Remote Distributor Training for the Sales Team

Total Door September 10, 2020

Remote Distributor Training Header

As mentioned in our last newsletter, we have been offering support to some of the Sales Reps with Zoom distributor training sessions. So far, they have been well received, with distributors asking a lot of great questions. One of the recent sessions had 75 attendees from multiple branches. If you haven’t scheduled one yet, we would be happy to walk you through the process and set one up for your distributors.

The training session basically walks them through an online version of the Distributor Overview presentation. We share information about the products, how the complete assembly works, how to make sure you have the proper product for the right application, what we expect from them as distributors and what they can expect from their Sales Reps and Total Door. They also get a glimpse of the factory during this presentation.

In the end, they walk away with a clear understanding of the product and how Total Door supports their efforts. They know we have their back and will be a good resource for them moving forward.

Often, these presentations lead to other opportunities. Immediately after our first remote distributor training session, one of the distributors contacted their Sales Rep looking for assistance with an AIA presentation for all the architects in their territory.

Creating remote learning sessions is all part of being nimble and adapting. We want to make sure we support your efforts to engage your distributors in any way we can. We have all the tools you will need to set up these remote distributor training sessions. If you would like to set one up for your distributors, just call Jack Robbins or Candace Kitchen and they will get you on the schedule.

Portal Login

10 Sep 2020

Total Door News Permalink

Webinars & Training

Total Door September 10, 2020

Jack Robbins Webinar

Jack Robbins’s live webinar, “Smoke Containment Strategies for Elevator Hoistways and Lobbies,” continues to be a successful part of AEC Daily’s Continuing Education Series. The September webinar was already booked at full capacity a few days after registration opened. So, if you have distributors or architects you know who want to attend, make sure they book early. Registration typically opens up two weeks before the live webinar.

Dates for Jack’s remaining 2020 webinars (all times listed are Eastern Time Zone) are:

Thursday, October 15 at 2 p.m.
Thursday, November 19 at 2 p.m.
Wednesday, December 8 at 2 p.m.

Installation Training

Our installation training sessions are still in-person, but with smaller classes to allow for physical distancing. Upcoming dates for installation training/service seminars are:

September 28 & 29
October 19 & 20
October 26 & 27

Register for training

Other Training Opportunities

We will continue to support your efforts in using the sales tools and presentations available digitally through our website. If you need us, we would be happy to join any of your sessions remotely and provide additional support.

Jack and Candace have worked with a number of Sales Reps, observing practice runs for their Architect Lunch and Learn presentations and offering pointers and helpful tips. We can even sit in on the presentations on Zoom. That way you can have Jack “sit in the back” and answer questions afterwards, helping you out remotely.

18 Aug 2020

Total Door News Permalink

Employee Engagement Survey Results

Total Door August 18, 2020

Survey Header

A big thank you to the Employee Engagement Team and to everyone who participated in the Engagement Survey! You can see the results of everyone’s commitment to engage with each other more. In just one year, we went from 47.6% of employees feeling engaged to 96.9% feeling engaged. That is phenomenal!

Our employees’ candid input and our team’s response and commitment has made this possible. Just one year ago, 23.8% said they had low engagement and 28.6% felt they had very low engagement. In this year’s survey, only 3.1% said they had low engagement, and no one (0.0%) felt they had very low engagement.

On the other end of the scale, those who felt they had high engagement jumped all the way up to 65.6%. And to give you an idea of how good that is, the national average for high employee engagement is only 17%.

This is something we are committed to and will continue to strive for even better engagement. After all, when everyone is engaged with the company and sharing their thoughts, it can only make us a better company which should result in producing better products.

If you would like to see the full breakdown of engagement from last year to this year, including a breakdown of engagement in the shop and engagement in the home office, download the summary highlights from the 2020 survey.

Download Survey Summary

18 Aug 2020

Total Door News Permalink

DoorBuilder Tool Tip #3: Finding a Quote

Total Door August 18, 2020

By now you should all be using the DoorBuilder tool, as it is the fastest, easiest way to configure Total Door Systems and deliver a quote – and the easy way to review the quotes your distributors are putting together. Now we are sharing another tip to make using this tool even easier.

In previous newsletters we’ve shared how to add or subtract the columns you want to review on your quotes page and how to use the search function to find a keyword or distributer. In this month’s newsletter, we share a tip on how to properly view a quote within DoorBuilder.

To view a quote, go into the Quotes section of the DoorBuilder from the top menu.

Then, look at the quote options column and click on the blue magnifying glass within a document shape, not the pencil to the left of it.

If the magnifying glass icon is gray instead of blue, do not click on the pencil to go into the quote. It might still be gray because the distributor may not be finished completing the quote.
Magifying glass

Once you are in the quote documents section on the left side of the screen, click on “Total Door Quote (PDF).” This should open up the quote for you to view.

PDF

09 Jul 2020

Total Door News Permalink

Boosting Employee Engagement

Total Door July 9, 2020

MMTC - Total Door

We were recently featured on the Michigan Manufacturing Technology Center’s website in a case study under the headline: “Total Door Systems: Boosting Employee Engagement to Become a World-Class Leader.”

It talks about how, after completing employee surveys, one-on-one and focus group interviews, we were able to create an engagement plan. This resulted in a restructuring of our organizational chart to promote a new Plant Manager and give Area Experts more departmental accountability and influence.

The plan also involved setting up a cross-functional Employee Engagement Team to make recommendations – including weekly meetings with the office team, monthly one-on-one meetings between our COO, Jeanne Kitchen, and team members and daily meetings between the Plant Manager and Area Experts.

Within a year after the implementation of our Employee Engagement Plan, turnover has decreased 10% and levels of engagement increased from 47.6% reporting moderate to high engagement to 96.9%! To read the whole case study, click the button below.

Read MMTC Case Study

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